Operational infrastructure, built in layers
We fix broken processes before adding automation. Then we stick around to make sure it keeps working.
Operational infrastructure, built in layers
We fix broken processes before adding automation. Then we stick around to make sure it keeps working.
Sound Familiar?
Operations breaking under their own weight
These problems don't show up in dashboards. They show up in your calendar, your inbox, and your stress level.
"Ask Sarah, she knows"
Critical processes live in one person's head. When they're out, everything stops.
Different answers from different people
Ask three team members how something works. Get three different explanations.
Automations nobody remembers building
Zapier zaps, scripts, and integrations from 2019. No one knows what they do or if they still work.
The CRM is a graveyard
Data goes in, nothing useful comes out. Reports can't be trusted. Adoption keeps dropping.
New hires take months to ramp
Training is "shadow someone for a week." Then they make up their own way of doing things.
"We tried automation—it didn't work"
Three attempts, three failures. Now everyone's skeptical that anything will stick.
These aren't tool problems. They're structural problems. And they have a solution.
The Stratum Layer Model
You cannot skip layers. You cannot reorder layers. Each layer amplifies the one below it. Most companies stack tools. Stratum builds strata.
"What actually happens, not what people think happens."
Layer 0 captures the raw operational truth of how your business actually runs.
What lives here
- Humans doing manual work
- Inbox-driven processes
- Phone calls, WhatsApp, Slack
What Stratum does
- Map actual workflows vs. documented processes
- Measure time-to-action at each step
- Identify handoffs and ownership gaps
Layer 0 output is intelligence, not code.
Apply the model
See your operations through the Stratum layers
Map reality, structure systems, and identify where orchestration and AI actually belong.
No sales pitch. You'll leave with a clear layer map.
Results
From clients who've been through it
40+
Operational audits completed
89%
Average automation accuracy
<5 min
Typical lead response time after
6 mo+
Average client relationship
We'd tried three different CRM automations before Stratum. Each one failed within months. The difference this time? They spent two weeks just watching how we actually work before touching anything.
Managing Partner
40-person commercial brokerage
Our intake-to-assignment went from 3 days to 4 hours. But the bigger win is that I no longer spend 5 hours a week answering "where is this case?" questions.
Senior Partner
Mid-size personal injury firm
I was working 70-hour weeks because I was the bottleneck for everything. Now I'm at 50 hours and the team runs without me for the first time.
Founder & CEO
B2B SaaS (45 employees)
Industries
Focused expertise in operations-heavy sectors
We work with companies where operational complexity directly impacts revenue and client experience.
Get Started
Ready to begin?
Start with a free discovery call. We'll map your operational reality and give you 1-3 actionable improvements—whether you work with us or not.
Free 30-minute call. No sales pitch. Leave with clarity.