Stratum

SERVICES

The Stratum Model

Each service solves a specific operational problem. Start with one, or combine them into a complete system.

HOW TO READ THIS PAGE

These services are listed in the order they are typically applied — but not every engagement includes every step.

Some teams start with clarity. Others need stability first.

At a Glance

ServicePurposeTimelinePrerequisites
Operations & AI AuditMap reality before decisions1-2 weeksNone
Systems RecoveryClean data & ownership4-8 weeksAudit recommended
Automation ArchitectureBuild orchestration layer6-12 weeksFoundation required
AI WorkforceDeploy AI as labor8-16 weeksOrchestration required
Operations MonitoringMaintain system healthOngoingActive systems

Services are listed in typical sequence. Most engagements start with an Audit.

ENTRY POINT

Operations & AI Audit

Starting at $500

A structured discovery process to understand how work actually happens — before automation, AI, or tooling decisions are made.

This phase is observational. We don't touch production systems.

What we do

  • —Map real workflows (as-is vs assumed)
  • —Identify handoffs, delays, and failure points
  • —Assess automation and AI suitability
  • —Define system boundaries and ownership
  • —Separate signal from noise in existing tooling

What you get

  • —Clear operational visibility
  • —Prioritized automation opportunities
  • —System-level recommendations
  • —A grounded execution roadmap

What this is not

  • A tool recommendation
  • A sales demo
  • An implementation project
  • A generic assessment

FOUNDATION

Systems Recovery & Operational Foundation

Scoped after Discovery Call • 4-8 weeks

Before automation or AI can work reliably, core systems must be clean, consistent, and owned.

This service focuses on repairing the foundation everything else depends on.

What we do

  • —Data normalization and cleanup
  • —Pipeline and lifecycle redesign
  • —Source-of-truth enforcement
  • —Removal of duplicate or dead automations
  • —Clarification of system ownership

What you get

  • —Clean, reliable data foundations
  • —Consistent system behavior
  • —Fewer silent failures
  • —Readiness for more advanced systems

ORCHESTRATION

Automation Architecture & Orchestration

Scoped after Discovery Call • 6-12 weeks

This service defines how work flows across systems, teams, and time.

The focus is on reliability, visibility, and control — not scripts.

What we do

  • —Trigger-based workflow design
  • —Cross-system orchestration
  • —Conditional logic and state management
  • —Error handling, retries, and escalation paths
  • —Human-in-the-loop controls

What you get

  • —Predictable automation behavior
  • —Clear handoffs between systems
  • —Governed workflows
  • —Fewer edge-case failures

AI WORKFORCE

AI Workforce Deployment

Scoped after Discovery Call • 8-16 weeks

AI is introduced as operational labor inside controlled workflows — not as chatbots or experiments.

Boundaries, escalation paths, and accountability are designed in from the start.

What we do

  • —AI intake and qualification agents
  • —Follow-up and status update agents
  • —Document triage and routing
  • —Voice AI where appropriate
  • —Defined escalation rules

What you get

  • —24/7 operational capacity
  • —Consistent response quality
  • —Reduced manual workload
  • —Clear human oversight

ONGOING OWNERSHIP

Operations Monitoring & Continuous Control

Scoped after Discovery Call • Ongoing

Operational systems degrade without ownership.

This service ensures reliability, performance, and evolution as the business changes.

What we do

  • —Workflow monitoring and incident response
  • —AI performance tuning and optimization
  • —Operational metrics and reporting
  • —Continuous system evolution
  • —Change impact analysis

What you get

  • —Long-term system health
  • —Proactive issue resolution
  • —Operations that scale with growth

Why sequence matters

Most operational failures share the same root causes:

  • —Automations built on broken foundations
  • —AI introduced before workflows are stable
  • —Tools stacked without system design
  • —No ongoing ownership after implementation

Durability comes from proper sequencing — not from adding more tools.

How We Work

Every engagement includes:

  • Weekly 30-60 minute check-in calls
  • Near-24/7 Slack access (timezone-aware)
  • Direct communication — no ticket systems, no handoffs
  • Less than 1 hour typical response time
  • Detailed documentation and training on everything we build

Context shapes application

Services are applied based on operational reality, not industry labels.

The same structural approach adapts to different environments.

Start with clarity

Free 30-minute call. No commitment. Leave with actionable insights.